We audit our internal processes quarterly and as needed. Not only do these audits guarantee that we operate consistently and reliably, they give us an opportunity to identify any issues or errors so we can improve our operations.
Warranties are a critical to the service you offer your customers—and to your brand promise. We work with you to provide the warranty that meets your standards. If the part fails, we guarantee a replacement or provide a credit or refund.
Our advance replacement program means we send you a replacement before we receive the defective part to minimize customer downtime.
We ensure that products come from reputable sources by following a comprehensive screening and qualification process.
We fully document our quality management processes to ensure to anyone that touches a product or performs a process meets industry standards.
Managing vendors requires an ongoing effort. We review our vendor performance on an ongoing basis with regular scores & reports.
When a new product is introduced, we train employees on how to handle, inspect, clean, test and package it according to the customer’s specifications.